Refund & Cancellation Policy

1. Subscriptions and Renewal

• Paid subscriptions are billed in advance through Stripe on a recurring basis (monthly unless stated otherwise at checkout). The price and billing interval are shown before you confirm purchase.
• Subscriptions renew automatically at the end of each billing period until cancelled.
• We will give existing subscribers at least 30 days' notice of any price change.

2. Cancelling — self-serve, any time

• You can cancel at any time, with no cancellation fee, from the billing portal inside your account (Account → Manage subscription) or by emailing [email protected].
• Cancellation stops the next renewal. Your paid access continues until the end of the billing period you have already paid for.
• We do not issue prorated refunds for the unused part of a billing period, except where required by law (see Section 4).

3. First-purchase refund (all customers)

If you are unhappy with your first paid subscription, you may request a full refund within 14 days of your initial purchase by emailing [email protected] from the email on your account. This first-purchase guarantee applies once per customer and does not apply to subsequent renewals.

4. EU / EEA / UK right of withdrawal

If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from a purchase of digital services within 14 days without giving a reason.

• Immediate access: Self: Prime is digital content and services supplied to you immediately. When you start using a paid feature (for example, generating a reading) during the 14-day period, you expressly request immediate performance and acknowledge that you lose the right of withdrawal in respect of content already delivered to you.
• If you have not started using the paid features within the 14-day period, you may withdraw for a full refund by emailing [email protected].
• Nothing in this policy or our Terms limits your mandatory statutory consumer rights under the law of your country of residence.

5. Practitioner services

Sessions and deliverables provided to you by an independent practitioner through Self: Prime are governed by that practitioner's own terms and refund practices. Self: Prime provides the platform and the practitioner directory; it is not a party to the service you purchase from a practitioner. Where you paid Self: Prime directly for platform access, this policy applies to that platform charge.

6. How to request a refund

Email [email protected] from the address on your account, telling us which charge you would like refunded. Approved refunds are returned to your original payment method through Stripe, typically within 5–10 business days.

7. Contact

Email: [email protected]

Website: https://selfprime.net